returns

WHICH WATCH Responsibility


Thank you for shopping at WELCHE UHR!

We attach great importance to your satisfaction with your purchase. To avoid returns as much as possible, we ask you to carefully check the product descriptions and size charts before purchasing.

We care about the environment, so we want to act as sustainably as possible and avoid unnecessary returns. Of course, none of us are perfect, but we do our best to act as carefully as possible and would be happy if you would support us in this.

Thank you for your understanding and your help! With your conscious purchasing behavior, you support our efforts to protect the environment and act more sustainably. Together we can make a positive contribution to our environment.

your right of withdrawal

You have the right to cancel your contract within 14 calendar days without giving any reason. We guarantee that we will refund any undamaged items that you are not completely satisfied with within 14 days of receipt. Refunds will be processed using your original payment method and you will be notified by email once the refund is complete. We reserve the right to withhold refunds until we have received the returned items. Returns after 14 days will not be refunded and will be sent back to you at your expense. We are not obliged to refund damaged items. Refunds will be issued for the full value of the product (excluding shipping costs).

This is how you exercise your right of withdrawal:

  • Send us a clear statement of your wish to withdraw from the contract (by letter or email).

Return costs:

  • If you return a product without us making a mistake and the goods are free from defects, you will be responsible for the shipping costs.

Returns made easy

Follow these steps to return your order by mail:

  1. Contact us: Send an email to shop[at]welche-uhr.de to inform us of your return and request a return form.
  2. Check integrity: Make sure all items being returned are undamaged (damaged goods will not be refunded and will be discarded).
  3. Pack carefully: Pack your items securely and enclose the completed return form.
  4. Address correctly: Use the address provided on our return form to correctly label the package.

The refund will be processed within 28 days of the package being dispatched. You will be notified via email once we have completed your refund.

Please keep the postal service receipt, otherwise we will not be able to issue a refund if your package does not reach us.